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All help topics · Security

How to protect your account

  • Create a password that you don't use on any other site — at least 8 characters.
  • Never share your password or links from emails with anyone. My Agent support never asks for your password.
  • After every withdrawal request, you get an email, and for the first 3 minutes the request can be cancelled. If you didn't make the request, cancel it in the “Wallet” section and change your password in the “Profile” section.
  • After you confirm your email and after every password change, we email you your password. Keep your mailbox to yourself: anyone who reads your email can get into your account.
  • Forgot your password? Open the “Profile” section: you can see your password there or change it with a code from an email, without the old one.
  • You can change your email only through a link sent to the new address.
  • Log in only on my-agent.studio websites — check the address in your browser's address bar.

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